Privacy Policy for Australian SME IT support, cybersecurity, bookkeeping, and Business Care.
When Australian SMEs contact PrecisionTech Consulting about IT support, cybersecurity support, bookkeeping support, Business Care Plans, or practical business support, they may share details about business systems, people, records, workflows, devices, accounts, and operational risks. This page explains how we collect, use, protect, retain, and manage that information.
We collect information to respond to enquiries, provide services, communicate with clients, and manage our business relationship.
We treat privacy and security as part of the same operating discipline, especially where IT systems and financial records are involved.
This policy is written to be clear and practical for Australian SMEs, clients, and website visitors.
Privacy is part of how we build calm, trusted working relationships with clients.
PrecisionTech Consulting supports Australian SMEs with business-critical IT systems, cybersecurity practices, bookkeeping workflows, payroll-related coordination, Microsoft 365 environments, and operational clarity. Because this work may involve sensitive business context, we want you to understand what to share, what not to send too early, and how information is handled before we begin.
Built for the way Australian SMEs ask for support
Many small and medium businesses look for support when something is already urgent: email access issues, Microsoft 365 problems, suspected phishing, invoice fraud concerns, bookkeeping clean-up, BAS preparation, payroll coordination, or a broader need for a Business Care Plan. This Privacy Policy explains how PrecisionTech Consulting handles information shared during those enquiries and during ongoing client work.
- IT support enquiries: device details, Microsoft 365 context, email issues, user access, systems and support history.
- Cybersecurity support enquiries: phishing concerns, suspicious account activity, access control context, risk indicators and incident summaries.
- Bookkeeping support enquiries: business records, reconciliation context, BAS-readiness information, payroll coordination and financial workflow details.
- Business Care Plan enquiries: combined operational context across systems, security, books, processes and business support needs.
What this Privacy Policy covers
This policy applies to personal information and business contact information collected through our website, email, phone, consultation forms, service enquiries, client onboarding, and ongoing service delivery for Australian SME clients and prospective clients.
Information we collect
Contact, enquiry, consultation, service, website, and technical information needed to understand and support your business.
How we use it
To respond, quote, onboard, deliver services, manage records, improve operations, and protect systems from misuse.
How we share it
We do not sell personal information. Disclosure is limited to service delivery, professional advice, operations, or legal requirements.
Your choices
You can ask questions, request access, seek correction, or raise privacy concerns using the contact details in this policy.
Who we are
PrecisionTech Consulting provides IT support, cybersecurity guidance, bookkeeping services, and Business Care Plans for SMEs across Australia.
- Business name: PrecisionTech Consulting
- ABN: 85 617 748 122
- Email: hello@precisiontechco.com
- Phone: +61 422 557 984
Our privacy approach
We aim to collect only information that is reasonably necessary for a clear business purpose, keep it accurate where practical, protect it from unauthorised access, and avoid sharing it unless it is required for service delivery, business operations, legal compliance, professional advice, or with your consent.
Start with a conversation before sending sensitive files or access details.
For IT support, cybersecurity, bookkeeping, payroll coordination, or business systems work, context matters. The safest first step is usually a short conversation so we can confirm what is needed, what can wait, and how information should be shared.
How this helps your business
- Less unnecessary data movement before scope is clear.
- Better handling of sensitive records when bookkeeping, payroll, or cybersecurity is involved.
- Clearer expectations about what we need, why we need it, and how it should be shared.
- A more professional onboarding path for services that involve access, systems, or confidential business information.
The information we may ask for, and why it matters
We may collect personal information when you visit our website, submit an enquiry, book a consultation, email or call us, request a quote, become a client, or provide information required for service delivery. We aim to keep this proportionate to the service being discussed or delivered.
Website, enquiry, and consultation information
- Name, business name, job title, email address, phone number, and preferred contact method.
- Information you include in enquiry forms, messages, emails, consultation requests, or attachments.
- Service interests such as IT support, cybersecurity, bookkeeping, or Business Care Plans.
Client service information
- Information needed to assess or support your IT environment, Microsoft 365 setup, devices, accounts, access controls, backup readiness, or cybersecurity posture.
- Business records, bookkeeping documents, transaction-related context, payroll coordination details, or BAS-readiness information where relevant to the service requested.
- Business process information that helps us understand how your systems, records, people, and workflows connect.
Website and technical information
- Basic website usage information such as pages visited, device type, browser type, referral source, and general location data where analytics or hosting logs are used.
- Security logs or technical information used to maintain website reliability and protect against misuse.
We use information for clear, practical business purposes
We may use your information to:
- Respond to enquiries and consultation requests.
- Understand your business situation and recommend suitable support options.
- Prepare proposals, quotes, onboarding steps, and service documentation.
- Deliver IT support, cybersecurity guidance, bookkeeping services, or Business Care Plans.
- Communicate about appointments, support requests, service updates, invoices, and account administration.
- Maintain accurate business records and meet accounting, taxation, legal, and regulatory obligations.
- Improve our website, client communication, service quality, and operational processes.
- Protect our website, systems, client information, and business operations from misuse or unauthorised access.
We do not sell your personal information
We do not sell personal information. We may disclose information only where reasonably necessary for service delivery, business operations, professional advice, legal compliance, or where you have authorised us to do so.
This may include disclosure to:
- Technology providers, website hosting providers, email providers, cloud storage providers, or support platforms used to operate our business.
- Accounting, bookkeeping, payroll, or business software platforms where required for authorised client work.
- Professional advisers such as accountants, legal advisers, insurers, or auditors.
- Government agencies, regulators, or law enforcement where required by law.
Where third-party platforms are used, their own privacy and security terms may also apply. We aim to use reputable providers appropriate to the nature of the information and the service being delivered.
How we protect and retain information
We apply practical safeguards to reduce the risk of unauthorised access, loss, misuse, interference, disclosure, or alteration of information. These safeguards may include access controls, multi-factor authentication where appropriate, account protection, reasonable technical security measures, secure communication practices, staff awareness, and careful handling of client documents and business records.
We retain information only for as long as reasonably necessary for the purpose it was collected, for service continuity, for legitimate business administration, or to meet legal, accounting, taxation, dispute-resolution, and record-keeping obligations. When information is no longer required, we take reasonable steps to securely delete, de-identify, or archive it where appropriate.
Website cookies and similar technologies
Our website may use cookies, analytics tools, hosting logs, or similar technologies to understand website performance, improve visitor experience, monitor security, and maintain site reliability. You can usually manage cookies through your browser settings, although some website features may not work as intended if cookies are disabled.
Your privacy choices
You may contact us to request access to personal information we hold about you, ask us to correct information that is inaccurate or out of date, ask a privacy question, or raise a concern about how your information has been handled.
Please email hello@precisiontechco.com or call +61 422 557 984. We may need to verify your identity before responding to an access or correction request. We will aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may choose to contact the Office of the Australian Information Commissioner for guidance about privacy rights and complaint options in Australia.
Privacy Act and Australian Privacy Principles
Australian privacy laws may apply depending on the nature of the business, annual turnover, and the type of information handled. We have written this policy to support open, transparent, practical handling of personal information and to help clients understand our approach before sharing business information.
The Australian Privacy Principles address collection, use, disclosure, security, access, correction, and transparent management of personal information. We use those principles as a practical reference point when describing our own information-handling approach.
This policy is not legal advice. Clients with specific privacy, compliance, employment, health information, financial services, or regulated data obligations should seek independent legal or professional advice.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, technology providers, legal obligations, or information-handling practices. The latest version will be published on this page with the effective date shown near the top.
Common privacy questions before you contact us
These answers are designed to make the first enquiry safer and clearer, especially where business systems, cybersecurity, bookkeeping, or payroll information may be involved.
Can I describe the issue without sending private files?
Yes. In most cases, a short plain-English summary is enough for the first enquiry. We can confirm later what information is needed and the safest way to share it.
Should I send passwords or admin access details?
No. Please do not send passwords, recovery codes, bank login details, or administrator credentials through ordinary email or website forms.
Does this policy cover bookkeeping and payroll context?
Yes. It covers information shared for service enquiries and delivery, including bookkeeping, payroll coordination, BAS-readiness, financial workflow, and business record context where relevant.
Is this page legal advice?
No. This policy explains our information-handling practices. Businesses with specific regulatory, employment, health, financial services, or compliance obligations should seek independent professional advice.
Talk to us before you send sensitive business information.
If your enquiry involves Microsoft 365 access, cybersecurity concerns, bookkeeping records, payroll information, or other sensitive business details, start with a consultation first. We will confirm what is needed, what can wait, and the safest way to share information with PrecisionTech Consulting.
